GoTo Hasnin

Name: GoTo Hasnin
Telephone: 01711505420

Surf Freelancer Hub

MEET HASNIN

I began my professional journey in 2004. I worked for Grameenphone Limited (MNC) and a prominent private bank called The City Bank Limited. Besides my job role, I was allowed to participate in multiple solo and collaborative projects that enhanced my professional experience. I take pride in all that I do and in the long-term relationships I’ve fostered in the process. I firmly believe that diligent work eventually pays off and I know that each day brings me closer to reaching my goals.

I’m always looking for the chance to explore new venues and learn something new that I can apply to my work. Thus, I started a new career path as a freelancer. Explore my portfolio, and feel free to get in touch with any questions.

Professional Experience

Manager | The City Bank Limited

Analyze the market to acquire 100% merchants, ensure 100% compliance while acquiring new merchants, handle financial disputes, aware merchants of how to prevent fraudulent activities. Create strategies to engage and retain customers, analyze customer behavioral patterns, and lead world-class customer loyalty campaigns to accelerate revenue. Campaign design for new customer acquisition, give value to existing customers, active all inactive customers, add a constant value to loyal customers, a segmented campaign based upon income, age, gender, and education level for an example: Save 20% on online shopping, 15% Discount up to BDT 200, 10% cash back, spend and earn Points, Buy 1 Get 1, free home delivery + 10% discount for online shopping, use Promo code, 25% saving on first 2 purchase, etc. New employee recruitment, continuous training to employees to enhance knowledge about new and existing products & promotions, the process to handle merchant queries, create awareness on fraudulent activities, smart way of complaint management.

Senior Executive | Grameenphone Limited

Ensure the right level of Know How among employees (Training responsible for 650 employees), Design training courses, execute motivational Sales programs, and analyze training evaluations to ensure high-quality service provision with continuous improvement. Develop and monitor Standard Guidelines on regular basis, Propose new initiatives & concept development under employee development schemes.

Use proper techniques to support one-stop quality customer service to win the heart of customers, apply the elements of building positive rapport with different types of customers and build customers’ interest in the services and products offered by the company. Analyze, and examine customers’ complaints, resolve them on time, follow up on customer complaints, and feedback to customers through verbal and written manners.

Education

Being a lifelong learner is a trait that is really important to me, and I know that a good education is not just for the schoolyard. Some lessons were learned in the traditional way, while others I have received from professional mentors, industry professionals and in some cases, friends and family. I’d love the opportunity to talk to you about how my academic background could benefit you, so get in touch.

Master of Business Administration (Major in Marketing)

January 2008 - December 2012

It is an Internationally recognized post-graduate program that equips me with the necessary skills to make a career in business and management more efficiently.

Master of Arts in English Literature

January 2000 - June 2004

The degree is aimed at providing quality and in-depth postgraduate education in the field of literary studies. Courses offered by Coursework and Dissertation are comprehensive and range from Medieval Literature to Cultural Studies.

Professional Training

Professional Development & Management Skills : British Council
Effective Leadership Skills for Managers: British Council
Team building: British Council
Problem-Solving and Decision Making: British Council
Neuro Linguistic Programming: Sensei Srilanka

My Skillset

My skills have been built up over years of professional work experience as well as research and simple observation. I have a great balance between industry-specific skills and soft skills, which means I have what it takes to do

brilliant work and make a contribution to any team. I’m always looking for the chance to explore new venues and learn something new that I can apply to my work. Thus, I started a new career path as a freelancer. Explore my portfolio, and feel free to get in touch with any questions.