Professional History
My Qualifications
Day in and day out, I’m constantly taking on new and interesting projects that help me build my personal brand. From industry-related tasks to unusual and sporadic opportunities, each experience I’ve had has turned me into who I am today. Have a look at everything I’ve done, and send any questions my way.
Freelancer
January 2000 - Continue
Content Writer
Social Media Marketer
Web Researcher
SEO Researcher
Data Entry Expert
Virtual Assistant
The City Bank Limited; Manager
2013-2000
Analyze the market to acquire 100% merchants, ensure 100% compliance while acquiring new merchants, handle financial disputes, aware merchants of how to prevent fraudulent activities. Create strategies to engage and retain customers, analyze customer behavioral patterns, and lead world-class customer loyalty campaigns to accelerate revenue. Campaign design for new customer acquisition, give value to existing customers, active all inactive customers, add a constant value to loyal customers, a segmented campaign based upon income, age, gender, and education level for an example: Save 20% on online shopping, 15% Discount up to BDT 200, 10% cash back, spend and earn Points, Buy 1 Get 1, free home delivery + 10% discount for online shopping, use Promo code, 25% saving on first 2 purchase, etc. New employee recruitment, continuous training to employees to enhance knowledge about new and existing products & promotions, the process to handle merchant queries, create awareness on fraudulent activities, smart way of complaint management.
Grameenphone Limited; Senior Executive
2004- 2012
Ensure the right level of Know How among employees (Training responsible for 650 employees), Design training courses, execute motivational Sales programs, and analyze training evaluations to ensure high-quality service provision with continuous improvement. Develop and monitor Standard Guidelines on regular basis, Propose new initiatives & concept development under employee development schemes.
Use proper techniques to support one-stop quality customer service to win the heart of customers, apply the elements of building positive rapport with different types of customers and build customers’ interest in the services and products offered by the company. Analyze, and examine customers’ complaints, resolve them on time, follow up on customer complaints, and feedback to customers through verbal and written manners.